Frequently Asked Questions
Below are some of the questions we've been asked over the years that might help you find an answer. If not, you're always welcome to contact us directly.
How Do I Buy From You?
We are not an installer, nor do we sell directly to the public. We sell primarily through a wide network of glass installers, glass distributors and commercial glaziers nationwide. If you are searching for a partner dealer reasonably near you, please contact us and we'll be able to match you up with one that is the right installer for your project.
If you're an installer or distributor wanting to get set up with us as a customer, contact our sales department and we'll get you the necessary forms.
I Bought Your Product At Lowe's And Have a Question, Who Do I Contact?
Return the item directly to your nearest Lowe's store and they'll help you with credit or an exchange. If you have further questions about a recent purchase, contact our Mass Merchant Division M-F 8am - 5pm EST at 1-800-GARDNER. Please have the item or model number of the product to help us answer your question more easily.
What's the Best Way To Clean My Mirror?
Water and a clean cloth is the best cleaner, but be sure to never allow moisture to drip to the edge of the glass. If you feel you must use cleaner, use a mild cleaner without ammonia or vinegar, and spray it onto a clean cloth before wiping the mirror. Never spray cleaner directly onto a mirror, as the chemicals may come in contact with the mirror's edge and corrupt the reflective layers.
For stubborn stains or minor scratches, you can use #0000 steel wool to buff it out, or a clean, single-sided razor at an angle to lift the stain off the glass surface. Take care to not gouge the glass surface or to over buff the area or you'll end up with a scratch or distorted spot in the glass.
Can I Install Your Product In The Shower?
It depends on the specific product and the installation. Dreamwalls Color Glass and Acid Etched Glass Products can all be installed in wet environments if the treated side is not directly exposed to moisture.
Dreamwalls Color Glass back-painted glass works well as shower walls if the edges are properly sealed to prevent moisture from getting behind it.
Mirror should NEVER be used in high-moisture environments.
Our tempered glass in clear 3/8 or 1/2 are perfect for shower enclosures. We also provide CLARVISTA® by PPG tempered glass that is treated with an invisible coating that keeps it cleaner and free of soap-scum.
What Sort of Adhesives Works Best?
We always recommend that mirrors AND glass are installed using mechanical fasteners whenever possible. This can be through the use of clips and screws, j-channel, edge grips, stand-offs through the glass, or via framing. Z-clips or Z-cleats can adhere to the back in some instances.
Specifically for mirrors, Gardner recommends you use adhesives specifically formulated for mirrors. Gardner also will NEVER recommend that you use mirror mastic as the only means of adhesion. It should ALWAYS be used in conjunction with a mechanical means of fastening.
Note that mirror mastic is not compatible with Dreamwalls Color Glass. Please see the techdocs portion of the mirror or back-painted glass pages on this site for a list of compatible products for each.
If you are an architect or glazier and have a question of what type of installation would work best for a specific design, we're happy to evaluate it with you.
Dreamwalls Color Glass does not recommend the use of any other mirror mastics besides. We stress testing any and all adhesives before installation
How Valuable Is My Old Mirror?
We have been in business since 1962. Carolina Mirror made mirrors as far back as the 1930s. Unfortunately, most mirrors aren't considered really valuable unless they were made in the 18th or 19th century.
A mirror's value to collectors is largely based on the condition and material composition of the frame (is it hand-carved wood or plaster), if any gilding was involved (real gold or silver leaf), is it an unusual shape or overly ornate?
To further confuse matters, we often sold mirrors to "OEM" accounts or other manufacturers that would then use our mirrors or glass in their products such as bedroom suites, medicine cabinets, or closet doors. We often never even saw the end product, much less could evaluate a value to it.
We, unfortunately, don't keep records on original values or descriptions of items sold once discontinued from the line. So we suggest if you have a mirror you suspect may be valuable or need a value for insurance purposes, that you consult the help of a reputable appraiser.
My Mirror Was Installed With Adhesive. What's The Best Way To Remove It?
Removing mirrors that have been installed with adhesive can be extremely difficult if you don't have the correct tools. Mirrors are made of glass and can be extremely dangerous if not handled properly. A reputable glazier will have the proper suction cups and safety gear required to remove it safely. We strongly urge you to seek a professional for maximum safety.